At Grim&Glam, we take great care in providing you with high-quality enamel pins that are unique and designed to stand out. Please review our policy below:

All Sales Final
Due to the exclusive nature of our products, all sales are final. We do not accept returns or exchanges, and no refunds will be provided once an order has been placed.

Quality & Unique Design
Each enamel pin is carefully crafted and may feature small variations or minor imperfections that are a natural part of the manufacturing process. These slight differences make every piece unique and are not considered defects. We ensure that each pin meets our quality standards before shipping.

Damaged or Defective Items
In the rare case that an item arrives damaged due to shipping, please contact us within 7 days of receiving your order with photos of the damage. We will work with you to resolve the issue.

Thank you for your understanding and support of Grim&Glam’s unique, handcrafted pins.